Contact/FAQ

Be In Touch!

We welcome your communication, inquiries, card ideas, hot tips, special requests, etc.
Don’t be shy! Jennifer can be reached at jennifer (at) survivalbydesigncards.com.
Business Hours: Monday through Friday, 9am – 5pm
Phone: 781.599.1330
Fax:
781.599.1170

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Need Help?

If you need help placing an order or have questions about the cards, please e-mail jennifer (at) survivalbydesigncards.com. You will receive a response within 1–2 days. If you need immediate assistance, please call 781.599.1330. If it is the weekend, your call may not be returned until Monday.

Return/Exchange Policy

All sales are final. Once you buy it, it’s yours so either love it or give it away. We don’t want it back.

Payment & Shipping

Our online shop uses a secure PayPal checkout. All orders are shipped within 3–5 business days via the USPS in Lynn, MA. We will send you confirmation via PayPal as soon as your order ships. For the record, First Class Mail has a standard delivery rate of 3–5 business days and Priority Mail should arrive in 2–4 days. However, we take no responsibility for the USPS or how accurately it adheres to these standards. All orders ship via USPS to anywhere in the USA for $3 flat rate. Orders over $50 receive FREE SHIPPING. Please enter coupon code “50FREESHIP” during checkout. If you need quicker shipping, please call 781.599.1330.

How Green Are We?

In case you’re wondering, we recycle everything…including ideas. The majority of our cards were printed in Rhode Island on FSC certified paper by a local, family-owned printing company. A small portion of our line is handmade by Jennifer in the SBD Cards Studio. And Jennifer is a vegan who drives a Prius so, yeah, preserving the environment is important to us.